Order Processing

We aim to despatch orders within 2 working days. Any delivery timescales quoted to you are indicative only. Multiple orders may be delivered in one or more delivery. Time for delivery shall not be the
essence of the contract. An invoice will be sent out with every order.
In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives.

We do not accept any liability whatsoever for delayed delivery caused by a third party. Delivery of the Goods shall be made to the address you provide on the order form. It is important that this address is accurate and that we have a contact telephone number. Certain parcels may require a signature on delivery.

We cannot accept any liability for loss or damage to the Goods once they have been delivered in accordance with your delivery instructions. If any
item arrives damaged or defective, please contact us and we will make arrangements for a replacement to be delivered to you. You will assume all risk for the goods upon safe delivery. You may exercise your right of cancellation in accordance with the Cancellation or Returns Procedure below.

Order Processing

If you require information on your order, please telephone us on 01942 402516 or email at mail@hammondandharperoflondon.co.uk

Delivery:

Most of our orders are despatched by Royal Mail 1st class post. At our discretion, we may occasionally use alternative carriers or courier services.

Carriage Charges

In the UK:
Orders up to £30.00 – Delivery charge £2.90
Orders over £30.00 – Delivery charge £5.00
Orders over £100.00 – FREE delivery
UK Next Day Delivery - (+£5.00) (*UK Only, before 1pm excluding weekends and bank holidays
(subject to change without notice)

Europe

Orders up to £30.00 – Delivery charge £4.00
Orders £30.01 - £59.00 – Delivery charge £7.50
Orders £59.01 - £89.00 – Delivery charge £11.00
Orders £89.01 - £100.00 – delivery charge £14.50

ROW

Orders up to £30.00 – Delivery charge £6.50
Orders £30.01 - £59.00 – Delivery charge £12.50
Orders £59.01 - £89.00 – Delivery charge £16.50
Orders £89.01 - £100.00 – Delivery charge £21.00

Payment:

All our prices are in pounds sterling. We accept online payment in a secure environment by credit card. All prices quoted on this website are accurate at the time of publication and where appropriate are inclusive of UK sales tax (VAT), at the current rate.

Order Acceptance

Orders are accepted at Hammond & Harper Ltd’s sole discretion but are normally accepted if the goods requested are available, the order reflects the current pricing, the delivery address is provided, and the credit or debit card given is authorised for the transaction. Unless we have notified you that we do not accept your order or you have cancelled your order in accordance with the Cancellation Procedure below, our acceptance of your order and the completion of the contract between you and us will take place when we have despatched the goods ordered by you.

Cancellation Procedure

If you wish to cancel your order please telephone or email us. If we have not despatched the goods, there will be no charge. If we have already despatched the goods, then please will you follow the Returns Procedure below.